Apr 21, 2010

Important Information From Valco Baby

Dear Valco Baby Customers,

Valco Baby is a family owned and operated brand that has been manufacturing and distributing baby products for more than thirty years. Our products are designed for your children as well as our own and we take tremendous pride in developing the highest quality and safest products for all of them.

When we received word from Consumer Reports (published online April 16 2010) that lab tests indicated that the front napper bar of the Tri Mode Single ATS did not meet the current voluntary ASTM safety standards and posed a potential safety risk, we immediately went to work with our factory to pinpoint the origin of the problem and design a solution. We plan to announce the solution and have the fix available as quickly as possible.

In the meantime, we want to stress that Valco Baby has not received reports of injuries related to the front napper bar and assure our customers that the problem is strictly related to the front bar and not to the design of the stroller. If you are concerned by the possible risk, there are two immediate and simple steps you can take to provide a short-term solution: 1. Remove the front bar and 2. Always use the Tri Mode's five-point safety harness. Valco Baby's five-point safety harness is designed with safety in mind to make it easy for parents and nearly impossible for young children to unfasten.

We promise to keep you up-to-date on our efforts to resolve this problem and we welcome your inquiries. If you have any questions or concerns, please feel free to send us an email at customercare@valcobaby.com or call us at 800-610-7850.


The Valco Baby Team