Dear Valco Baby Customers,
Valco Baby is a family owned and
operated brand that has been manufacturing and distributing baby products for
more than thirty years. Our products are designed for your children as well as
our own and we take tremendous pride in developing the highest quality and
safest products for all of them.
When we received word from Consumer
Reports (published online April 16 2010) that lab tests indicated that the front
napper bar of the Tri Mode Single ATS did not meet the current voluntary ASTM
safety standards and posed a potential safety risk, we immediately went to work
with our factory to pinpoint the origin of the problem and design a
solution. We plan to announce the solution and have the fix available as quickly
as possible.
In the meantime, we want to stress that Valco Baby has not received reports of injuries related to the front napper
bar and assure our customers that the problem is strictly related to the front
bar and not to the design of the stroller. If you are concerned by the
possible risk, there are two immediate and simple steps you can take to provide
a short-term solution: 1. Remove the front bar and 2. Always use the Tri Mode's
five-point safety harness. Valco Baby's five-point safety harness is designed
with safety in mind to make it easy for parents and nearly impossible for young
children to unfasten.
We promise to keep you up-to-date on
our efforts to resolve this problem and we welcome your inquiries. If you have
any questions or concerns, please feel free to send us an email at customercare@valcobaby.com or call us at 800-610-7850.
Sincerely,
The Valco Baby Team
